Genpact’s Agentic AI Officer hates the term ‘human in the loop’, here’s the big why

Genpact’s new Chief Strategy Officer, Jinsook Han, champions agentic AI, moving beyond the vague “human in the loop” concept. She emphasizes the need for specific roles and expertise in AI integration, likening agent management to a strategic Pokémon battle. This focus signals Genpact’s commitment to leveraging advanced AI for client value.