Mayhem, madness and melancholy: How ‘misjudgment and planning gaps’ crippled IndiGo

Thousands were stranded as IndiGo cancelled around 300 flights due to underestimating pilot needs after new duty rules. Passengers faced long waits, unconfirmed cancellations, and unreachable customer care. The airline admitted planning gaps, warning of continued disruptions for days and seeking fleet exemptions until 2026 to stabilize operations.