IndiGo crisis prompts govt action: Refund deadline, fare cap, baggage return & more — key directives

The Central government has ordered IndiGo to immediately clear all pending passenger refunds and has imposed fare caps to curb surge pricing amidst a nationwide disruption. Directives include completing refunds by Sunday evening, waiving rescheduling fees, and ensuring baggage delivery within 48 hours. The government expects operations to normalize within three days.