Bill Gates with over $120 billion net worth, works as customer support agent in this company without investing a penny

Bill Gates, Microsoft co-founder, worked in customer service at Phia. Phia is his daughter’s startup. He wanted to understand the business better. Gates did not invest in Phia. He offered advice and support instead. Other leaders also engage in similar hands-on roles. This shows a shift towards empathetic leadership. Gates’s experience highlights the importance of continuous learning.