Taco Bell CTO admits AI cannot work everywhere; says company now reconsidering where and where not to use the AI going forward

Taco Bell is reassessing its voice AI ordering system after encountering glitches and customer dissatisfaction at over 500 drive-thru locations. The company’s CTO, Dane Mathews, acknowledges inconsistent performance and is considering a more strategic deployment, suggesting human intervention may be more effective during peak hours.