AI incidence rate entirely normal in context of its scale & size: MD tells staff

Air India’s chief, Campbell Wilson, addressed employees, assuring them that operational incidents are normal given the airline’s scale, emphasizing transparency to build trust. Despite challenges since Tata’s acquisition in 2022, including DGCA fines, Air India is improving performance with enhanced checks and customer service initiatives like e-vouchers. The airline aims to restore all international flights next month.