Airbnb CEO Brian Chesky makes it clear, says: We don’t use OpenAI’s latest models in production because …

Airbnb’s AI customer service agent, powered by 13 different models including Alibaba’s Qwen, has significantly reduced the need for live representatives. CEO Brian Chesky noted that while OpenAI models are used, faster and cheaper alternatives are preferred for production. The company is also enhancing social features to foster community and improve travel recommendations.