US Education Department faces backlog of 27,000 student loan complaints: Here’s what it means for students

The US Education Department faces a backlog of over 27,000 student loan complaints due to significant staff cuts, causing delays in addressing borrower issues. With more than 1.5 million awaiting income-driven repayment plans, students face growing uncertainty in loan relief. Advocates emphasise the need for adequate staffing to protect borrowers and ensure timely assistance.